A Process management control system can be defined as a system which identifies the owner of each process and then identifies the criteria which should be measured to deliver consistent performance to customers. The system will help in identifying the data points which should be collected for each business process. In a proper process management control system, the places for data collection are identified and a control chart is developed for the management to have a clear control of the business process. The data collection points are identified in a systematic manner which helps in prioritizing the key work processes.
In addition to the identification of data collection points and drawing of appropriate controls, the systems also provides for back up processes in case of failure at some point in the chain. Also, the data is continuously collected to provide feedback to the management and it also helps in creating benchmarks for performance measurement and subsequent improvement.
